Chapman Ram Truck Center Reviews

Great experience!

Holly has taken cared of me since 2011. She is very communicative and patient with me.

Rick took care of the service on my Durango fast and efficiently.

I’ve been doing business with Chapman Las Vegas for 6 years. In time I never had a problem with anything. They are clear in their communication and provide a professional service. Kenny Ly took care of me on yesterday and he was great.

Katie was amazing serving me with my issue with my 2021 ram she was very professional and understood my concerns never been treated this way at any other dealership I will return for any other services I need

Excellent work was real quick

We had a great experience. Nice representative Dylan was nice

I purchased this vehicle from Chapman Dodge (Sahara & Mojave). My entire experience was just wonderful. From the beginning, the staff answered all my questions and made this process very easy. I strongly recommend purchasing a vehicle from them. There was no sales pressure at all and the staff was very accommodating .

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Good service, good cars, expensive prices and hard to work with on pricing but still bought it. Need a new bank that’s willing to go a little lower on offers.

Never get good feelings at henderson. Just being honr

Thank you Cassidy for your service on the oil change. And Katie for your service to the antenna and navigation. You 2 are exceptional in your field.

Ian was very helpful and had great customer service. I appreciate him getting my car serviced quickly. Was out of there in no time.

Got in, waited while service was being performed, got out all and reasonably time.

We recently purchased 2 vehicles from Chapman. There were a manufacturer issues with both of them! It was very disheartening to have this happen. Our salesperson Betsy and the GM of the dealership went above and beyond to correct our situation. It was a long month to have resolutions. But they both stayed in constant contact and made sure in the end we were happy. The customer service provided more than made up for the issues we had that wasn’t their fault. Thank you again!

I did a trade-in for a truck got a 2024 Dodge ram power wagon very happy and my service advisor was amazing. Thank you, Anthony and Betsy!

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Holly is amazing. She has been my service rep for many years and she never disappoints me. She's honest and caring and takes very good care of me and my vehicle when needed. She always make sure my experience is seamless. Great attitude and beautiful personality. Kudos to her. She represents your dealership well and very deserving to be recognized..Thx you Holly!! I appreciate you for always being honest and having integrity....You're the best!!

Transmission on my 2016 ram 2500 went out at 112,000 miles. Andrew, my service advisor kept me informed throughout the process. Highly recommend Andrew at Chapman Ram for anybody who needs service for their truck. My only reason why I did not rate five stars is because of the Chrysler failing to get parts in a more expedient timeframe to the dealership. This caused me to occur over $1000 in rental fees due to being without my vehicle For approximately four weeks. Although the transmission was warranted under the extended Chrysler warranty program, coverage fir rental or loaner vehicles only last for five days, which is useless when parts are backordered. I think the issue with backordered parts should be addressed by covering the rental agreement longer periods of time.

I can’t say enough good things about Chapman Dodge Jeep Service Department. From the moment I pull up, I’m greeted by friendly, professional people. They record my concerns, suggest services that need to be done. I always have a positive experience with them.

Made an appointment for routine service was greeted friendly and service was completed on time. Just one thing, the coffee wasn't that great. Us old Army Vets need a good cup of coffee

Great service team

Courtesy. Timeliness and updates as well as recommendations. Richard was helpful.

Rick was our service advisor and we are extremely satisfied with his service. Rick was knowledgeable, please and had such a warm welcoming personality.

Excellent Service, fast, just the time needed, good communication.

Service was fast, courteous and complete. Jonard explained everything upfront and checked in throughout the service.

I took my dodge car to get its service done and the service was great. They assisted me as soon as I pulled in and they got me out in a timely manner.

Great ??

Great service provided by Cage.

Let me start by saying that the whole entire team (from sales to service) is fantastic. I am always treated with respect and am informed of every service being provided. At my last visit, Kenny took very good care of me. He is very professional, engaging, friendly, and very knowledgeable. I know I am in great hands when I come to Chapman.

Let me start by saying that the whole entire team (from sales to service) is fantastic. I am always treated with respect and am informed of every service being provided.

Ian was awesome! Always above and beyond at this location! I highly recommend this location for your next service visit or to purchase your future car!

My service advisor Rick did a great job with my Ram 3500. Oil and fuel filter, tire rotation and air filter changes in a couple of hours. He kept me up to date on progress.

Always a professional service . He is a pro what he does and my Jeep seems very happy.

These guys are the best… We drive from Pahrump, NV They are our dealership for sure.

Dylan was very helpful and informative and compassionate and friendly

I'm a Dodge truck fan and have had several. I only let Chapman work on my truck. They are kind and explain everything they need to do to make my truck run in great condition. Holly So is my service advisor and she is the best. Let Chapman take care of your vehicle. Ask Holly!

Donald and Gage provided outstanding service, communicating with me frequently. I WILL BUY ANITHER JEEP HERE BECAUSE OF THEIR SERVICE.

Chapman service values your time and provides excellent service! My service advisor, Danny is great to work with and gets me on my way quickly.

Great job

It’s the first time that I really enjoyed my experience , fast and good service

Always had great service with chapman dodge, Being a retired Service Manage for chrysler dealership and a mechanic for over 60 years i highly recommend them

I seen Kenny. He was great as customer service was great. He’s letting me know what’s coming up next with my car. That was wonderful. He is good at his job. Thank you Kenny for helping me.

Our advisor Dylan was very knowledgeable and made sure we got the services we needed in a timely manner. He also did a great job of communicating with us throughout the experience.

Gorge was friendly and courteous during the whole process. He was quick to answer questions and a true professional.

My car broke down during a road trip and was towed to Chapman Jeep. Prior to arriving I spoke with Gage and he offered reassurance that he would do everything possible to help. Upon arriving at the service department, Gage and his team greeted us outside and efficiently took care of us. Over the next few days he kept me informed of everything and my car was fixed on schedule. They even washed it! That wasn’t an easy task considering we had driven 1000 miles and many bugs met their demise on my windshield and grill! Gage and his team were outstanding! They met and exceeded every expectation!!

My service manager was very informative and explained everything clearly

Daniel Littell was honest with timing and very communicative.

Sevice was quick part was available. Courtesy shuttle was provided. The pull handle at driver side roof column failed. It was a dodge ram truck put that should have been covered by it is not covered. Dodge labeled it A trim piece. I pay big bucks for a warranty. Sucks

Had a great experience with Service.

One thing I like about this place is they have great communication!

They did a good job!

Great job did everything they said and in the time frame was told

Always a great pleasure to work with Scott and his team…now he’s taking care of my daughter’s vehicle…great guy!!!

holly is very professional ,friendly and through with explaination

Great, friendly and fast service

Great salesman frank very nice and helpful.

Continue what you do

Regular maintenance, quick , easy and courteous.

Had a great experience with the service department.

My husband and i drive out of our way to receive service here. The professionalism and knowledge from Kenny is amazing. He is very personable! Thank you for all of the help, highly recommend!!!

Wrong color but I think I will weigh under till next time.

Steven, my Chapman representative, kept me in the loop the entire time of my vehicle progress. Steven make the difference, he was caring and knowledgeable …A Five Star Experiience.

I just wanna say how happy and pleased I am with Ian Dobbs in the service department he always takes care of me in getting me in and out with my vehicles services and always makes sure I know of future services I might need to keep my charger 100% .

Once the part was available (over a years wait) Andrew handled the work very well. He communicated with me and accommodated a needed change in the drop off day. He did a good job of representing Chapman.

Again I have a great service this time whit Dylan at Chapman Vegas dodge ram he got my back since the first time and get my truck fix before the estimate time of repair great service

Ian & Dylan did an amazing job getting my truck scheduled for services. Dylan made it a point to communicate through the whole process. Great teamwork!

I used the Express Service Oil Change feature for the first time yesterday. I had a great service writer. The service was fast and very reasonably priced.

Ian got in and out without any issues great job...

Our contact, Kenny Ly has been our contact there since we moved to Las Vegas..he is the "Best". We appreciate having a contact there who obviously cares.... Thank you, Kenny

Worked with Dylan last time I had to bring my truck in for service. He was great to work with

tremendous customer service I Experienced at Chapman Dodge Las Vegas. my service adviser Jesus did an awesome job with great customer service. I will bring my vehicle from now on with Jesus Thank you

Perfecto

I had oil change service yesterday morning at Chapman east Sahara. Kenny explained everything i needed to know and he was very helpful and knowledgeable! Outstanding Service!!! Chapman Jeep is very lucky to have an employee like Kenny. Thank you very much!

Excellent service

Brought my Dodge in for service and was greeted by my service provider Katie. Katie displayed an exceptional ability to make me feel informed of the service process. She kept me well informed and always communicated back to me promptly when I had a question. Katie is truly a valuable asset to the Chapman Dodge service team!!!.. Thank you & " mahalo" Katie !!

Our car purchase went smoothly and really quicker than I expected. Our sales person Matt was very helpful and provided exceptional customer service. Thank you Matt!!

Great customer service! My renegade was ready before it was supposed to washed and waiting for me! ??

Exceptional performance and service from the greeting on the phone . ( Cassidy ) Who helped and attended to my needs

Matt’s customer service surpassed our expectations. He was knowledgeable about the car we were interested in and took us for a test drive. Matt has a great personality and is very welcoming. The buying process was smooth and efficient which I greatly appreciated. Thank you Matt!

Thank you to Kenny LY. He was very kind and helpful. He took great care of me and the services needed for my car! :)

Steven Richardson worked his butt off and was very patient with me

I can’t say enough good things about the folks at Chapman. I leased my jeep in 2022, and it’s been perfect for me since. However, things changed in my personal life and finances got to be a bit tighter, so I was looking for something a bit cheaper. What started off as going in for a routine oil change and service check up, which is always top notch as well, ended up with me walking away that day having bought out my vehicle! I could not be happier! The gentlemen who helped me out, Jeremiah, his manager Jesse, and the finance guru Hector, all went above and beyond to help me not only save money on my payments, but also feel confident I made the right choice in buying out my lease. I love my Jeep, and I have since day one. Now I can drive around with one less stress to worry about! Thank you to the team at Chapman Sales, as well as Jonard and the team in the service shop. This has been the best dealership experience I’ve ever had.

i came an hour early to my appointment but my Jeep was taking in timely manner

wonderful service from Holly So she is very nice and professional I highly reccomend her and chapman thanks

Excellent service and great knowledgeable staff

Katie Sturgiss is a wonderful service advisor.

The service team is great. Never had any issues with service or sells. The people who fix the cars are a hit and miss. They replaced a tire but didn't put air in the others. They always forget to add windshield wiper fuild when I get oil changes and for some reason they wash my husband's car but never do mine which is annoying.

Kenny took care of my 50,000 service. He a credit to Chapman dodge.

Ian was very helpful and explained each service thoroughly.

I have been using Chapman Dodge to service my trucks for over 20 years. Andrew Tuccio is the best service advisor that I have ever had. He is a top notch professional that knows his profession and the Dodge product thoroughly. I always know that I will get a great service at a fair price. Thank You Andrew, Chapman needs more like you!

Took my Jeep in for an oil change my service advisor Kenny was the best. Great customer service answered all my questions and took care of all the needs my Jeep needed.

Kenny in service too great care of me. Answered all the questions I had and went out of his way to give me options. The last couple times I was so disappointed that started going to a different dealership for services. The reason I came back was because all the dealerships were months out and Chapman usually takes in care for service within days. Thanks to Kenny I will continue to be a loyal customer to Chapman.

I came to Chapman after a poor experience at a competitor and a neighbor’s referral. I bought a second vehicle within a year based on my sales experience. You have a customer for life based on my service experience. Holly goes over and above and communicates through the entire process. She is a gem and the ultimate example of customer service. She didn’t dismiss my concerns and saw things through to completion. I can’t say enough good things about her.

Kenny was very professional and courteous to my need

My service writer Ian was outstanding

I spoke to Sal over the phone he helped getting me started online first as I didn't want to drive all the way down there and waste my time I got there she showed me exactly what I wanted and made it work his customer service skills are great but what really made our experience was finance with AMBER amazing personality definitely should hire more of hire whole experience was a 10/10

I was very happy with the quality of service we received from Katie. She kept us informed of the progress of the service and was very pleasant. Thank you Katie

Service was fantastic. Cassidy and Katey went above and beyond and made everything as painless as possible. 10 out of 10 for both of them!

Dylan he was the servicer worker he was as if he were my son taking care of his mother